Our pieces feature exquisite embroidery, adda work, and
embellishments, crafted with the finest fabrics and attention to detail.

Dry clean when possible. Avoid rough surfaces and store in a
cool, dry place to preserve the embroidery and embellishments.

We use luxurious fabrics like silk, velvet, chiffon,
georgette, and satin, designed to complement our intricate embroidery.

Browse our collection, add items to your cart, and check out
with your payment and shipping details.

Returns and exchanges are accepted within 7 days, provided
the item is in its original condition. See our Return and Exchange Policy for
more details.

Yes, you’ll receive a tracking number once your order ships.

Yes, we offer international shipping. Shipping fees vary by
location.

Refer to our size guide on the product page, or contact
customer service for assistance.

Once an order is placed, we process it quickly. If you need
to modify or cancel it, please contact us within 24 hours of placing the
order.

Sign up for our newsletter on the website or follow us on Instagram
& Facebook for the latest updates.

Yes, we use secure payment gateways like SSL encryption
to protect your payment details during checkout.

If you receive a damaged item, please contact us immediately
at Info@esmelofficial.com with a photo of the damage, and we will
arrange a replacement.

Orders are generally dispatched within 4-5 working days or
it will be communicated at the time of order confirmation. It is also mentioned
on the product page of the website.

If your order hasn't shipped yet, we may be able to assist.
Please contact us immediately with the updated address.

Currently, ESMEL is an online-only brand. Stay tuned for
possible retail partnerships in the future.

Yes, we offer wholesale pricing for bulk orders. Please
contact us at Info@esmelofficial.com for more information.

We welcome your feedback! You can leave reviews on our
product pages or contact us directly at Info@esmelofficial.com with any
comments or suggestions.

If you have any other questions or need assistance, feel
free to reach out to us at Info@esmelofficial.com. We're happy to help!

Our embroidered suits are made from high-quality fabrics such as cotton, chiffon, georgette, silk, and lawn. The embroidery is done with intricate thread work and embellishments to ensure premium quality and luxurious designs.

To keep your embroidered suit looking its best, we recommend hand washing or dry cleaning. Avoid using bleach, and for embroidery, it's best to wash the fabric gently to preserve the design. Always follow the care instructions provided with the suit.

Yes, we offer international shipping to a variety of countries. During checkout, you can select your shipping destination, and we will provide the delivery cost and estimated arrival time.

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number on our website or the courier’s website to monitor your shipment.

If you need to cancel or modify your order, please reach out to our customer service team as soon as possible. If the order has not yet been shipped, we will try to accommodate your request. Once shipped, cancellations or modifications are not possible.

Our embroidered suits come in a range of sizes, from Extra Small to Extra Large. For custom sizes or to inquire about specific measurements, please contact our customer support, and we’ll be happy to assist you.

Yes, we offer refunds or exchanges on items that are returned in their original condition, unworn, and with the tags intact. Please contact our customer service within 7 days of receiving your order to initiate a return or exchange.

Delivery times vary based on your location and the shipping method selected. Typically, orders within Pakistan are delivered in 3-7 business days, while international orders can take 7-14 business days. You will be notified of the estimated delivery time when you place your order.

Yes, we regularly offer promotions and discounts. To stay updated on sales, please subscribe to our newsletter or follow us on social media for the latest offers.

Simply browse through our collection of embroidered suits, select your desired items, and add them to your cart. Proceed to checkout, fill in your shipping details, and complete payment using one of the available payment methods. If you need any assistance during the process, our customer service team is here to help.

We make every effort to ensure our online images are as accurate as possible. However, colors may vary slightly due to different monitor settings or lighting. If you're uncertain, feel free to contact us for more details or additional images of the suit.

Yes, we offer customization options for certain designs. If you're interested in tailoring a suit to your preferences, please contact our customer service team, and we’ll guide you through the customization process.

We accept a variety of payment methods including credit/debit cards & bank transfers. You’ll see the full list of options during checkout.

The price listed on the product page is the final price for the item, but shipping fees might apply depending on your location. These will be clearly shown during checkout before you confirm your order.

To use your discount code, simply enter it in the "Promo Code" box at checkout, and the discount will be applied to your order total once the code is verified.

Yes, we do offer bulk and wholesale orders. If you're interested, please let me know the details of your order, and I’ll provide you with a custom quote.

We do offer customizations for some designs. Please reach out with your specific request, and I’ll guide you through the process to see how we can accommodate it.

We deliver all orders directly to your doorstep. Once your order is shipped, you'll receive a tracking number to monitor its progress, and it will be delivered to the address you provided at checkout.

Yes, we offer cash on delivery (COD) for orders within Pakistan. When you checkout, you can choose COD and pay for your order when it arrives at your door.

If your package is delayed, just let me know, and I’ll help track it down. I can also get in touch with the courier service if needed to resolve the issue.

Yes, we release exclusive limited edition and seasonal collections from time to time. To stay updated, I recommend subscribing to our newsletter or following us on social media for the latest releases.