Privacy Policy

At ESMEL, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from our store.

1. Information We Collect

We collect information to provide you with a better shopping experience. The types of information we may collect include:

• Personal Information: Name, email address, shipping and billing address, phone number, payment information.
• Order Information: Details of the products you have purchased.
• Technical Data: IP address, browser type, device information, and browsing activity on our website.
• Cookies and Tracking Technologies: We use cookies to improve your shopping experience and track website usage.

2. How We Use Your Information

We use the information we collect to:

• Process orders: To complete and manage your orders, including shipping and billing.
• Improve services: To enhance your shopping experience and improve our website and customer service.
• Marketing: To send promotional emails, special offers, and newsletters if you have opted in.
• Customer support: To respond to your inquiries, feedback, or issues you may have with your order.

3. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard encryption (SSL) to protect your sensitive information during transactions. However, no method of transmission over the internet is 100% secure, so while we strive to protect your data, we cannot guarantee its absolute security.

4. Sharing Your Information

We will not sell, rent, or share your personal information with third parties except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers (such as payment processors, shipping carriers, etc.) who help us operate our business and deliver services to you.
• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes.

5. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and track website activity. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of the website.

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

Thank you for trusting ESMEL with your personal information. We are committed to safeguarding your privacy while providing you with a seamless shopping experience.